Frequently Asked Questions
How do I track my order?
Once your order is dispatched, you'll receive an SMS and email with a tracking number. Use this number on the courier's website to track your delivery. You can also contact our support team with your order number for an update.
What payment methods do you accept?
We accept EcoCash, OneMoney, Telecash, InnBucks, O'mari, Vpayments, Zimswitch, VISA, Mastercard, PayNow, and Cash on Delivery for select areas. All payments are processed securely.
Can I return a product if it's not what I expected?
Yes. We accept returns within 30 days of delivery for items in original, unused condition. Please visit our Returns & Warranty page or contact our support team to initiate a return.
Do you deliver outside Zimbabwe?
Yes. We ship to regional countries including Zambia, Mozambique, and Botswana. For international shipping outside SADC, please contact us for a custom quote.
Are the products on Rescue Ride genuine and certified?
Yes. All suppliers on our platform go through a verification process. Products are required to meet applicable standards (CE, FDA, ISO, MCAZ) before listing. Certifications are visible on product pages.
How do I place a bulk or wholesale order?
Visit our Wholesale Portal and fill in the enquiry form. Our team will contact you within 24 hours with a custom quote, payment terms, and delivery options suited to your organisation.
My equipment arrived damaged — what do I do?
Take photos immediately and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost. Do not discard the packaging as it may be needed for the claim.
