HEALTHCARE SUPPLY MARKETPLACE
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RescueRide Clinical Supplies connects Africa's hospitals, clinics, pharmacies, distributors and individual buyers with medical equipment and supplies they can trust. Because the products sold on our marketplace can directly affect patient care and safety, quality is a condition of doing business on our platform — not an optional extra.
Before any seller can list on RescueRide, we require:
Listings are reviewed by our marketplace team before going live, and sellers are re-verified periodically to confirm their documentation remains current.
Depending on product category, items sold on RescueRide are expected to carry the relevant regulatory approvals, which may include:
Where a product is regulated in Zimbabwe or the buyer's destination market, we require evidence of that specific local registration before listing.
Temperature-sensitive items — including certain reagents, diagnostics and pharmaceuticals — must be stored and shipped under documented cold-chain conditions. Sellers offering these products confirm they have appropriate refrigerated storage and insulated packaging for dispatch, and we reserve the right to request storage records or facility evidence at any time.
If you receive a product that appears damaged, expired, mislabeled, or otherwise doesn't meet the standard you'd expect from a clinical supplier, tell us right away:
Quality reports are prioritized above general support queries and are typically reviewed within 24 hours.
Items that fail to meet our quality standards are eligible for return, replacement or refund regardless of our standard returns window. See our Returns & Refunds page for the full process, or contact our quality team directly.
Have a question about a seller's certification, a product's regulatory status, or want to report a concern?