Returns & Warranty

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a straightforward return process within the specified timeframe.

• 30-day return window from the date of delivery for most products
• Items must be unused, in original packaging with all accessories included
• Medical consumables and sterile products cannot be returned once opened
• Custom or special-order equipment may have different return terms — stated at checkout
• Proof of purchase required for all returns

How to Return an Item

Follow these simple steps to process your return quickly:

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds are made to the original payment method.

• EcoCash and OneMoney refunds processed within 2–3 business days
• Bank transfer refunds: 5–7 business days depending on your bank
• Partial refunds may apply if items are returned incomplete or damaged
• Shipping costs are non-refundable unless the return is due to our error

Warranty Coverage

All products sold on Rescue Ride are covered by the manufacturer's warranty. Many items also come with additional Rescue Ride assurance.

• Standard warranty: 12 months from date of purchase
• Extended warranty available on selected medical equipment
• Warranty covers manufacturing defects, not accidental damage or misuse
• Warranty claims must be accompanied by proof of purchase
• On-site repair or replacement arranged for large equipment

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened sterile medical supplies (gloves, syringes, dressings)
• Medications and pharmaceutical products
• Personalised or custom-manufactured equipment
• Items damaged due to improper use or storage